Frequently asked questions are listed below.If you do not see your answers here please feel free to contact us.
Drone Safety Regulations
Please read the safety regulations. SAFETY REGULATIONS
How much weight can I lift?
All of the new heavy lift copters will have a payload of 12-20 pounds. You will be able to fly with a Red Epic, Canon 5D and similar cameras. We offer special camera mounts for all these cameras.
What is the range, how far can you go?
This varies from each platform. However when we are flying we always keep in line of sight.
What is the difference between the Hexa- and OktoKopter?
The main difference between Hexa- and Octocopter is the payload and number of motors – the Octocopter will be able to lift about 1 pound more than the HexaKopter. Additionally the Octocopter is still able to fly if up to 2 to engines or propellers should stop working.
How long does a Hexa/OktoKopter fly on one battery charge?
This really varies on the copter and the camera setup attached to it. We have found that flying an octocopter such as a Freefly Alta 8 with dual batteries and a payload of 12 lbs gives us about 12-18 minutes flight time. It all depends on the battery capacity you are using, the payload, and also how aggressive you are going to fly your copter. When mainly hovering, the copter will fly longer.
Realistically speaking both Hexa and Octocopters have the capability of flying 15-20 minutes with considerable camera equipment attached.
Can I fly with 2 batteries?
The Matrice 200 series, the Alta and Inspire platforms are designed to run on two batteries. The Matrice 600 system runs on 6 batteries.
What is an RTF?
RTF stands for Ready To Fly. RTFs are assembled and tested by our professional staff to provide a completely built and functional system directly to you.
Who builds your RTF systems?
We test all of our RTF systems right here in our office / shop. All multi-rotor platforms are professionally built, flown and tuned to perfection!
How do you protect the RTF system during shipping?
All our RTF systems are shipped in ultra high impact Pelican protector Cases with custom die-cut foam padding.
How difficult is it to fly FreeFly or DJI?
Even if you don’t have very much previous experience of RC models, you can easily adapt to flying. These systems are built for stability and ease of use. With practice, flying can easily be learned. It is important to learn to fly confidently and safely. We offer many tools to help you be comfortable flying your copter, from flight simulators, videos, and in-person training.
Where can I learn how to fly?
You can start by purchasing a flight simulator for your computer at home. AeroSim Flight Simulator has the advantage of having many multi-rotor models to choose from that you can use with your own RC radio. DJI includes a similar simulator within the DJI GO app. Quadrocopter also offers personalized training sessions for the Freefly Alta platform, and other platforms upon request. Please contact us for more information or visit our Flight Training page.
How much does it cost?
The cost of your multi-rotor platform depends on your choice of camera equipment, the required add-on’s, and options that you choose. Please see our Ready to Fly page or contact us for more information.
Ready to Fly or self assembled Kit?
It is not rocket science to build your very own multi-rotor system from scratch. If you have some understanding of electronics, soldering, software / computers have some RC experience, you will have no problems assembling one of our kits and flying the finished product. If you want your platform professionally built, tested, flown, and fully configured with your gear, then you should consider a ready to fly multi-rotor from Quadrocopter.
What are the advantages to buying an RTF?
A RTF is a platform assembled by professionals with years of experience building and maintaining aerial systems. It is a system that is tested and supported by Quadrocopter.com, made from parts and components that have been thoroughly tested, and are proven to fly smoothly and reliably. If you choose to purchase an RTF, you will have the peace of mind in knowing that your system is truly professional grade.
Does Quadrocopter.com sell used systems?
We do not sell used equipment. To maintain quality assurance, we only sell new products.
Do you partner with other distributors?
We only sell directly through Quadrocopter.com to make sure we provide quality support of our product to the end user (you!).
Do you build customized drones?
We take into consideration all your special requests and will tailor a copter that matches your custom needs.
I have questions about my order. Who can I contact?
Please send an e-mail to email@example.com or give us a call at (406) 897-1027.
What credit cards do you accept?
We accept all major credit cards. VISA, Mastercard, American Express, and Discover. We also offer financing options through Affirm or QuickSpark.
Do you offer financing? What is Affirm?
Yes, we offer monthly payments via Affirm and QuickSpark. Affirm and QuickSpark are financing alternatives to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months.
Click Here to learn more about Affirm.
Can I pay via wire transfer?
Yes, we accept wire transfers from both international and domestic banks. You will see bank information outlined in the checkout process when completing your order. If you have additional questions, please e-mail firstname.lastname@example.org.
Can I pay with my PayPal account?
Yes, we accept PayPal payments. Please make sure you are utilizing a Verified PayPal account to avoid any delay in your shipment.
Do you save my credit card information?
No, we do not keep any credit card information on file. This is to ensure your security.
Do you ever offer discounts or promotions?
Yes, we offer promotions and discounts periodically through the year. The best way to receive notification of these is to have an account at Quadrocopter.com, and like us on Facebook!
What happens if I order an out-of-stock product?
Once we have received the item(s) from our suppliers, your order will be shipped out on the next business day.
How do I contact your Shipping department?
Via e-mail at email@example.com
What shipping carriers do you use?
We use USPS, Fedex and UPS.
Do you ship internationally?
We do ship internationally but beware of using USPS as it is unreliable.
What are the shipping regulations for lithium ion batteries?
Any battery 16,000 mAh and over is designated hazardous and requires additional handling. Please check your shipping preferences website if it is international to see if there is any restrictions.
Can I change my address on an existing order?
Yes. You can contact shipping or sales if your order has not shipped.
How do I find my tracking number?
Your tracking number is provided on your email confirmation of your order being shipped.
What do I do if my order is late?
You can contact sales and we can process a tracker to find your package and if need be a refund.
What do I do if the contents of my shipment are damaged?
Please, take a picture of the damaged product and email images and a detailed message to firstname.lastname@example.org on how you would like to proceed.
Can I get my order shipped using my own carrier account?
Yes. Please provide your account number in the comments of when you place your order. Please advise on what shipping method you require.
How do I get a shipping quote for my order?
Once you have placed the order, you will be given shipping options on what carrier you would like. If the shipment requires additionally handling, please contact our sales department.
Will I be notified when my order ships?
Yes. You will receive an email confirmation once your order has shipped with the tracking number.