DJI, the world’s leader in creative camera technology, today introduced new high-performance hardware and a premium customer support program to help professional customers get the most out of their aerial and handheld imaging equipment. The new Cendence remote controller, DJI Tracktenna high-gain antenna and CrystalSky monitor provide personalized controls and better performance for the most demanding uses, while DJI Circle delivers a new premium tier of support for DJI products and the people who rely on them to do their jobs.
“From rescue crews to software developers, from filmmakers to contractors, DJI’s professional customers demand the highest performance from our aerial platforms and handheld stabilizers,” said Paul Pan, DJI Senior Product Manager. “We are committed to giving them the tools they need to do their jobs right, so they can accomplish their goals with more power, precision and control than ever before.”
Customizable Remote Control
The new Cendence remote controller is DJI’s first multi-platform controller for professionals who need versatility, efficiency and personalization at their fingertips. Its intuitive ergonomic design fits perfectly in your hands, allowing easy access to programmable function buttons and dials.
Users can program and store customized button configurations for different flight and shooting options, and can use two dials to adjust the pitch and yaw of the gimbal at the same time. With Cendence, pilots have instant access to functions like ISO, sharpness, shutter speed, focus and more, without navigating the touch menu settings on their mobile device. Cendence features built-in SDI and HDMI video transmission ports for live HD broadcast and streaming applications, and can be easily adapted to use DJI’s Lightbridge or WiFi video transmission technology.
The controller mounts smartphones, tablets and DJI’s high-brightness CrystalSky monitors, and also features a smaller secondary screen to display critical telemetry data. Long battery life of up to 4 hours and the ability to easily exchange batteries make power management easier and longer flights possible. Cendence is compatible with DJI’s Matrice 200 and Inspire 2 drones. Cendence will be available later this year, priced at $999 (USD).
Improved Flight and Data Communication
DJI Tracktenna is a high-gain antenna that ushers in a new era of remote wireless communication by improving signal reliability over long distances and resisting interference. Its built-in sensors and two-axis gimbal automatically point the antenna to the aircraft at all times, bolstering the connection even while the operator is in motion or on a vehicle.
When installed on the new Cendence controller in optimal conditions, DJI Tracktenna can boost signal transmission to over 6.2 miles (10 km), giving professionals increased responsiveness and confidence when performing complex flights like search and rescue missions, power line inspections, pipeline inspections, live HD broadcasting, filmmaking and more. Pilots should always understand and follow any applicable laws and regulations regarding flight distance.
DJI Tracktenna supports transmission speeds of up to 10 Mbps within 1.24 miles (2 km) for data-intensive applications. It supports both 2.4 GHz and 5.8 GHz frequency bands, giving it greater signal stability. Pricing and availability for DJI Tracktenna will be announced at a later date.
Brighter Dedicated Monitors
The CrystalSky family of dedicated monitors offers a brighter and more reliable display screen for pilots, photographers and filmmakers who need more robust visual information than is available on smartphones and tablets. The CrystalSky series features displays up to 2000 cd/m2, which is four times brighter than a typical smartphone or tablet, allowing clear screen visibility even in full daylight.
CrystalSky monitors are available in 5.5-inch and 7.85-inch sizes. They attach directly to the new Cendence controller, and use a new dedicated mounting bracket to attach to other DJI controllers. They are designed to operate in temperature ranges from -4 to +104 degrees Fahrenheit, and can operate for up to 6 hours in ideal conditions using a secondary external battery.
CrystalSky runs optimized versions of the DJI GO, DJI GO 4 and DJI Pilot apps, and includes two microSD card slots for rapid storage and playback of encoded 4K video. CrystalSky will be available soon in three configurations: a 5.5-inch, 1000 cd/m2 version for $469 (USD); a 7.85-inch, 1000 cd/m2 version for $699 (USD); and a 7.85-inch, 2000 cd/m2 version for $999 (USD).
Premium Customer Service
For professional and advanced customers with demanding needs, the new DJI Circle program delivers a premium customer support program dedicated to ensuring world-class service whenever help is needed. The program offers broad coverage over a twelve-month period for up to five DJI products, including the Inspire, M600, Mavic Pro and Phantom drone series, and the Ronin and Osmo series of handheld stabilizers.
Each DJI Circle member receives the services of a personal DJI concierge to guide them through the many benefits of the program, and to ensure they can take advantage of those features easily and efficiently. The concierge can manage expedited battery rentals, prioritize product shipments, field technical support questions, provide information tailored to members’ particular needs, and invite them to exclusive DJI events where they can network with both DJI product managers and industry experts. With one single point of contact from around the world – including backup concierges available around the clock, every day of the year – DJI Circle members are free to focus on their creative needs.
DJI Circle benefits include:
Battery Rental Service –Upon request, batteries will be delivered to ensure your DJI devices always have as much power as needed to get you through your project. This service also helps avoid air travel restrictions associated with some DJI battery technology.
Device Repair and Backup Service – Receive coverage for repair of accidental damage to DJI products, up to $15,000 (USD) annually. When sending a product to DJI for repair you will receive a temporary replacement device to use until the repair is complete, minimizing delays so you can meet project deadlines.
Global SOS Service – Gain access to emergency medical services in the event you become ill or injured while traveling, letting you confidently take on projects in remote locations around the world.
Exclusive Membership Benefits – Be among the first to receive new DJI products, plus gain exclusive access to DJI events and networking opportunities, helping you stay connected and at the forefront of aerial imaging technology.
Airport Lounge Access – Travel in comfort with free access to more than 850 airport lounges across the globe.